Privacy Policy
Last Updated: 29/12/2025
1. Introduction
LaniTech 360 (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ data.
This Privacy Policy explains how we collect, use, store, and protect information when you use the LaniTech 360 Business Suite, including our CRM, invoicing, communications, analytics, education, and healthcare modules.
By using LaniTech 360, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Full name
- Email address
- Phone number
- Job title or role
- Login credentials (securely stored and encrypted)
2.2 Business & Organizational Data
- Company name and industry
- Customer and contact records
- Sales pipelines, leads, and deals
- Invoices, payments, and financial records
- Notes, files, and internal communications
2.3 Sensitive Business Data
- Healthcare (MediSync): Patient records, prescriptions, appointment data
- Education (EduLink): Student records, attendance, fees
This data is processed only on your instruction and remains your property.
2.4 Usage & Technical Data
- IP address
- Device type and browser
- Log files and system activity
- Feature usage patterns
3. How We Collect Information
- When you create an account
- When you input data into the system
- Automatically through system logs and cookies
- Through integrations you enable
4. How We Use Your Information
- Provide, operate, and maintain the platform
- Enable CRM and business suite functionality
- Improve performance and usability
- Provide customer support
- Communicate account updates
- Comply with legal obligations
We do not sell customer data. Ever.
5. Data Ownership
You own your data.
LaniTech 360 acts as a data processor, not a data owner.
All CRM, customer, patient, or student data belongs exclusively to your organization.
6. Data Sharing & Third Parties
- Trusted infrastructure providers
- Payment processors
- Messaging or email providers you connect
- Legal authorities, when required by law
7. Data Storage & Retention
- Secure industry-standard infrastructure
- Retained while account is active
- Export or deletion upon request
8. Security Measures
- Encryption in transit and at rest
- Role-based access control
- Secure authentication
- Regular system monitoring
- Controlled staff access
9. User Rights
Access, correct, export, or request deletion of your data and opt out of non-essential communications.
11. International Data Processing
Data may be processed in secure centers inside or outside your country.
12. Children’s Data
Platform not intended for direct use by children. Data processed only for institutions.
13. Changes to This Policy
Updates communicated via email, in-app notifications, or announcements.